We will only offer a refund if the item is found to be faulty or if the authenticity has been proven to be in question.
Refunds are not issued if the item is found to be inappropriate, very detailed product descriptions accompany every item and if requested, more details can be supplied to assist your purchase decision.
This condition does not affect your statutory rights.
We make every effort to ensure that you are happy with our service. However, if for any reason you are not satisfied with the service you have received, please let us know as soon as possible.
We describe the items for sale as accurately as possible. If the purchaser is in any doubt whatsoever about the description, he or she should contact us prior to purchase. Please view our photography of the item and the accompanying description, we will always detail the item as much as possible. Photographs are indicative but should be inspected in conjunction with the description as not all details may be obvious.
ITEMS IN STOCK
Our website is updated weekly but sometimes the item that you have requested may have been sold or is temporarily out of stock. If this is the case, we will contact you as soon as possible.
Payment can be made online via PayPal, credit and debit card and cash. Postal Orders and I.M.O's made payable in Sterling only, funds must clear before despatch.
We can provide our bank details if you prefer to arrange a bank transfer.
All 'In Stock' orders that are received before 1pm, should be despatched within 3 working days, subject to security checks and payment clearances.
Our standard service for UK orders is a 3 working days. Deliveries can be dependant on our friendly courier drivers and postal workers. For most UK deliveries we will select a 48 hours express service, subject to increased carrier charge a quicker service within the uk is possible.
European and Worldwide delivery can take up to 14+ days after being despatched and are subject to customs clearance. Please note, we cannot deliver to PO Box addresses overseas. For bulky items, there will be a postal surcharge dependent on weight and measurements, if you are unsure or would like a quote, please call.
When ordering mail-order goods for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your country. Any additional charges for customs clearance must be paid by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from country to country and you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
Please note that our standard level of insurance is £200 in the UK and £100 overseas, extra insurance is at the buyers discretion, please contact us for a quote.
All goods remain in the ownership of Diecast Gems until they have been paid for in full.
CANCELLATION RIGHTS (Regulation 10, September 2006)
Under the “Guide for Businesses on Distance Selling”, (DTI / Office of Fair Trading, September 2006) consumers have the opportunity to examine goods purchased “by distance” when they receive them. When a distance customer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way. These cancellation rights end seven working days after the day on which they received the goods.
The cost of returning the goods (the same as the cost of the original supply) will be borne by the consumer. Returns must be made within 7 working days, please contact us before returning an item.
Please email me: firstname.lastname@example.org, we will try and respond within 2 working days.
We want you to enjoy doing business with Diecast Gems, so our terms and conditions are brief and in plain English. We would of course ask that if you are not entirely happy with your purchase you contact us first to highlight any issue and we will try and work it out as quickly as possible.
Many of the Gems on our site are rare and of high value. We strongly recommend that these are insured when they are sent, but due to the range of values, each package will be different and there may be an extra charge, we will contact you to agree the appropriate level of insurance to ensure your collectable reaches you safe and sound. We have selected Parcel Force because of their outstanding reputation and reliability, providing full tracking and signature of receipt.
We have a range of options for postage in the UK, EU, USA and ROTW.
In the UK and Europe we use, Royal Mail. Insurance is an extra cost and our standard shipping covers the items up to £250.
For overseas deliveries we can use ParcelForce and DHL. Please note insurance is extra on all items and the responsibility of the buyer. Please contact us for a quote if you are unsure.
Terms of Business